EXTENSIVE COVERAGE -
Our comprehensive and innovative marketing package plays a vital role in ensuring that your property is seen by as wide an audience of potential buyers as possible, helping you to achieve the best possible price:
Online - we utilise all of the highest rated property portals as well as our own award winning website to ensure the best online presentation of your home.
Offline – our presence throughout North London through our billboard, bus and taxi advertising, adverts in quality local magazines, support of local schools and charities and numerous FOR SALE and SOLD boards.
All help us to attract potential buyers looking for a home in your area.
INDUSTRY LEADING & AWARD WINNING MARKETING -
The way we present and market the property we are selling is integral to achieving your goal of finding the best buyer at the best price.
We were one of the first estate agents to use video technology as part of our marketing. Included as part of our fee, we offer to produce HD quality video tours of every property we are asked to sell. These videos add a new dimension to the visual impression your property makes to a potential buyer.
Our use of video has seen us win the GOLD award for innovation at the Times and Sunday Times sponsored Estate Agency of the Year awards.
Surveys show that one of the biggest frustrations sellers have with their agent is the lack of communication.
At Martyn Gerrard we know how important regular updates are and that by giving honest and constructive advice we can help you make the right decisions and find the right buyer. We will contact you as often as you need.
Then when we have agreed a sale the negotiator and manager you have been dealing with will work with you, talking to all the connected parties to help make sure your sale goes through as smoothly as possible.
Remember we’re here to answer any questions you may have at any time.
MARY PORTAS AND CUSTOMER SERVICE -
Providing outstanding customer service is the cornerstone of our business ethos. So we were delighted to be approached to participate in the Channel 4 programme ‘Mary Portas – Secret Shopper’.
Mary Portas has considerable experience in retail marketing and customer service. We realised this was a fantastic opportunity, having someone with her knowledge from outside our industry, cast a fresh eye over our operations; we knew she would bring some innovative ideas to the table.
Mary agreed that the most stressful time generally occurs once a sale is agreed, and our experience and knowledge in ironing out any problems and guiding the sale through to a successful completion is invaluable.
However Mary did find that as far as estate agents details and what we do on a viewing is concerned 57% of our customers responded that they felt that the industry as a whole, could do better.
With her help we devised a new approach to our property details and the way we conduct our viewings. Now 100% of our customers, independently polled by Mary, felt that we demonstrated honesty and integrity, and thought we demonstrated an expert knowledge of the properties they viewed.
We are confident that the changes we have introduced will help to further enhance our customer service delivery even further.